|Successful companies integrate appropriate leading
IT knowledge with the strategic direction of the business. Focusing
only on technology or strategic direction can create issues within
the organization. For example:
|A focus on "latest technology"
may lead to an environment where the technology does not meet
the needs of the organization or its markets, leading to poor
financial management and constraints on business development.
|A focus on strategy without reference
to the current and potential IT technology infrastructure may
lead to performance and reliability issues, and an inability
to meet strategic goals.
We have identified the following key business
capabilities that influence IT business success:
|Link the strategic perspective with management
control capabilities to develop a competitive IT services plan
that meets customer needs in a continuous and timely manner.
|Develop informed and motivated IT management
that exercises good judgment to fully utilize IT technology,
while incorporating IT users and skilled IT engineers to understand
the technology traps and limitations within the IT delivery
Thus, it is indispensable to balance the organization's
strategic/management control capabilities and technology capabilities
to achieve the strategic objectives of the business.