Developed a business plan by assessing market, competition and client
capabilities, focussing on the integration of IT and business. Provided
a full range of support, from business opportunity identification
to plan implementation, utilizing Synergetic's strategy and IT skills.
Developed a change management program to transfer from a "cost
center" business (i.e., an internal IT department) to a profit
center business delivering to an external market. A joint venture
approach was chosen, creating an independent enterprise and changing
the business culture to introduce profit management.
Supported project planning and project management of a project which
required a significant change in both business and IT perspectives.
CRM and supply chain project plans were developed, inclusive of business
impact, business and system architecture, project organization including
user roles, and acquired IT skills. Project management support was
provided to assure expected results were obtained.
Developed a cost reduction program for an IT operation of a large
enterprise. IT functions, organization and business processes were
restructured. A new business development plan was implemented to revive
Provided multi-dimensional analysis of a target M&A organization
and assessed the company values. As post-M&A support, provided
business strategy to accelerate their growth rate by developing a
business model to best utilize actual and potential knowledge and
abilities. The participation of people who were expected to lead the
new operation, facilitated a smooth transition to the new organization.
Developed a practical marketing strategy, inclusive of detail action
plans based on an accurate understanding of target software product
features and an objective analysis of the business environment. Both
short-term "quick wins" and mid to long-term plans were
developed to enable continuous generation of business. Specific business
systems improvement and organization development was conducted to
implement the plan. An initial pilot project based on the plan was
supported by Synergetic as it was beneficial for the client to gain
experience in the new project and manage the risks.
Supported full IT outsourcing management processes, ranging from fee
appropriateness analysis, risk management and internal team development,
to policy definitions to be included in the contract. A monitoring
system was devised to assess the performance of outsourced services.
We supported outsourcing revisions and associated contract updates
based on a failure to meet outsourcing objectives, as revealed by
the monitoring system.
We developed an organization's human resource vision, including resource
skills and behavior patterns, based on an assessment of current personnel,
organizational issues and our understanding of future IT business
requirements. To implement the vision, career paths, compensation
plans and performance evaluation systems were designed to assist transforming
individual and organizational behavior. We also supported a transition
plan for a new human resource management approach.